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The I love Bali App or Website are the OFFICIAL gateways to pay the tourist tax / levy.
Beware of Scammer Websites, selling the Tourist Tax Registration. They are not representing the Balinese Government. ONLY use the official LoveBali Portal that we linked in our FAQ below

Bali Tourist Tax Regulations and How to Pay the Bali Tourist Tax

FAQ - Must Know about the Tourist Tax (Levy)

The Tourist Tax for international visitors to Bali is a tax charged by Bali's provincial government.

Note: Make sure you are only using the links mentioned (official website of the Bali government).

The Tourist Tax will have to be paid by INTERNATIONAL travelers coming to Bali

The tax applies to FOREIGNERS coming to Bali.

For arrivals to Bali from outside Indonesia and also if you arrive coming from another province to Bali. 

The Bali Tourist Tax costs IDR 150,000 per person (ca. USD 10 / AUD 15). Regardless of the age of the traveler.

It seems, that for the online payment there is also a surcharge of Rp 4,500

Most probably you will not be checked (yet). The reason is, that the immigration officers and airport personnel is not responsible to check if you paid. And the Balinese government has not yet installed check points to control the payment (which might happen at some point).

Still you have to pay the tax and checks can happen at popular tourist destinations or then also at the airport and harbours upon entry. 

You can pay the tax online on the official Bali Tourism Website (ONLY use that website, don't pay the tax anywhere else, there might be websites run by scammers).

Official Website to pay the Bali Tourist Tax
lovebali.baliprov.go.id/

You will also be able to pay the tax upon arrival (airports and harbours). We strongly suggest however you pay already online before you arrive.

At times the Official Bali Tax Website might be offline. 

lovebali.baliprov.go.id/

Don't pay the tax anywhere else! Keep trying and come back to the website. Worse case, you can arrive in Bali without paying for the tourist tax online in advance, and then pay at the lovebali-counters. The Balinese government is in the process of installing payment counters at the checkpoints at the airports and harbours.

Travelers with following Visas are exemption from paying the Bali Tourist Tax, without having to apply for the exemption online (automatic exemption)

  1. Holders of Diplomatic Visas and Official Visas
  2. Crew Members of Conveyances are exempted
  3.  KITAS & KITAP Holders (Holders of Temporary and permanent stay permits)
  4. Family unification visa holders
  5. Student Visa Holders

Foreigners can apply for an exemption on the official website. Apply at least 5 days before your arrival

  1. Golden Visa Holders
  2. Any other Visa issued by the immigration office, that do not have the travel purpose tourism,. In other words, travelers with any visas that is issued with the travel purpose "tourism"  will have to pay the tax.

On the official website the government states:

Bali tourist tax exemption

We are not the government, so unfortunately we cannot help you with this issue. 

First we would check the Spam / Junk Folder, to be sure you did not receive it. Some tourists have a typo in the email or the system has an error.

Either way, if you don't get the confirmation QR Code, don't pay again.

Take a screenshot of your payment or keep any proof of payment.
 
At arrival nobody usually checks whether you paid or not, the Balinese government has not yet set up check-points.
At times tourists (very very rarely) are checked at popular tourist sites for example. If this happens to you, tell them you paid already but did not get the QR code.  Show the screenshot. We are pretty sure, they won’t charge you again. 

You can also write a message to the support on 

lovebali.baliprov.go.id/

It seems that the official site from the Bali government still has problems from time to time. Since we are not representing the government and are not charging any taxes or fees, we cannot assist you in this matter.

We suggest you keep trying opening the website. Worse case, you can pay the tourist tax upon arrival at the airport. Just before you reach the area where all the drivers line up to page for guests.

In any case: Only use the official Bali Tax Website:

lovebali.baliprov.go.id/

NO!

The tourist tax (levy) is a local tax that the Bali administration is implementing, it is only related to Bali and not to Indonesia

The Bali administration has issued following statement:

The levy is paid only 1 (one) time while traveling in Bali, before the person leaves the territory of the Republic of Indonesia.

How they will control this is not yet clear to us, but it seems that if you travel to Bali, pay the tax, then go to Lombok, return to Bali, you would not have to pay the tourist tax again.

The Bali administration has announced that they want to use the income of the tourist tax for the following initiatives (official statement from the Bali Administration):

Preserve Heritage

Protecting Balinese customs, traditions, arts and local wisdom, ensuring the sustainable culture of Bali island.

Nurture Nature

Contribute to the nobility and preservation of Bali's unique Culture and Natural Environment, making it an even more beautiful destination.

Elevate Your Experience

Improve the quality of service and Balinese
Cultural Tourism Management, promising you a safe and enjoyable travel adventure in Bali.

-----

Bali and the Indonesian tourism officials have discussed over the last few years how they can protect the environment better, handle mass tourism, improve infrastructure and handle the growing trash problem, increase income for the local population who do not yet benefit from the growing tourism sector. They wish to encourage travelers to respect and participate the local culture more and overall have a better experience when they visit the Island of Gods.

For the moment it seems, yes, but we expect the local administration to clarify at some point.

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