Emergency help in Bali

What to do in each situation

1. 01

   Volcanic ash and eruption

   Bali has two active volcanoes, Mount Agung and Mount Batur, and ash from volcanoes on Java or Lombok can also drift over the island.

   • Stay out of the danger zone around the crater that the authorities set.
   • Ash in the air: stay indoors, close windows, wear a mask outside.
   • Flights can stop at short notice: check with your airline before you go to the airport.
   • Leave an area at once when local officials tell you to.

   Call Search and Rescue 115 · Official updates: PVMBG (MAGMA Indonesia), the volcano authority

2. 02

   Earthquake

   Bali lies in an active earthquake zone. Most tremors are light, but strong ones happen.

   • Drop, cover and hold on until the shaking stops.
   • Indoors, stay inside and away from windows. Outdoors, move away from buildings, walls and power lines.
   • Strong shaking near the coast: go to high ground at once, a tsunami can follow.
   • Expect aftershocks.

   Call Search and Rescue 115 · Official updates: BMKG, the weather and earthquake agency

3. 03

   Tsunami warning

   A strong earthquake under the sea can send a tsunami to Bali’s beaches and coasts.

   • Strong or long shaking at the beach, or the sea pulling back fast: move to high ground or a high floor at once. Do not wait for a warning.
   • Follow the tsunami evacuation signs.
   • Stay away from the coast until officials say it is safe. More waves can follow.

   Call Search and Rescue 115 · Official updates: BMKG and BPBD Bali, the disaster agency

4. 04

   Flooding and storms

   In the rainy season, roughly November to April, heavy rain can flood streets within hours and make rivers and the sea dangerous.

   • Never walk, ride or drive through flood water.
   • Stay away from rivers, drains and steep slopes.
   • Do not swim or surf when the sea is rough or red flags are up.
   • Keep your phone charged. The power can fail.

   Call Search and Rescue 115 · Official updates: BMKG, the weather agency

5. 05

   Airport closed, flights cancelled

   Volcanic ash or bad weather can close Ngurah Rai Airport, sometimes for a day or more.

   • Check your flight with your airline before you leave for the airport.
   • Keep every message about the cancellation and your new booking.
   • Your stay runs out before you can fly: read our visa page before the last day.
   • Ask your travel insurance about extra nights.

   Official updates: Ngurah Rai Airport and your airline

6. 06

   Illness or accident

   Road accidents, stomach illness and animal bites are common reasons visitors need a doctor in Bali.

   • Serious injury or illness: call 119 (or 118) or go straight to a hospital emergency room.
   • Dog or monkey bite: wash the wound with soap and water for 15 minutes and see a doctor the same day.
   • Blurred vision or confusion after drinking alcohol: go to a hospital at once.
   • Bring your passport and your travel insurance details.

   Call Ambulance 119 · Official updates: the hospital or your doctor